1. Overview

At DLC FURNITURE, your satisfaction matters. This Refund & Returns Policy explains how we handle returns, exchanges, cancellations, and refunds for purchases made through our website or direct sales.

Please read this policy carefully before requesting a return — it helps us process your request quickly and fairly.

2. Scope & Applicability

This policy applies to all items sold by DLC FURNITURE unless an alternate return policy is displayed on a specific product page or quote. Custom-made or made-to-order items are covered only for manufacturing defects and transit damage (see Section 5).

3. Eligibility for Returns, Refunds & Exchanges

Return window: Requests must be made within 30 days of delivery unless otherwise stated in writing.

To be eligible for return, the product must meet all of the following:

  • Be unused and in the same condition as delivered.
  • Be returned with original packaging, including crates, protective wrap, and all included hardware/accessories.
  • Include proof of purchase (order invoice, delivery slip or sales receipt).
Damaged, defective, or incorrect items: If your item arrives damaged, defective, or materially different from the listing, we will provide a full refund or replacement and cover the return/pickup shipping costs.

4. Items Not Eligible for Return

Returns may be refused if any of the following apply:

  • Item shows evidence of use, assembly, alteration, or damage after delivery.
  • Original packaging, documents, accessories, or required hardware are missing.
  • Custom, bespoke, or made-to-order items (unless a manufacturing defect or transit damage is confirmed).
  • Damage caused by improper handling, exposure to elements, or customer-installed modifications.
  • Items sold as “final sale”, clearance, or deeply discounted where the listing explicitly states non-returnable.
 

5. How to Initiate a Return / Exchange / Refund

Follow these steps to start a return or exchange:

  1. Contact us: Email or WhatsApp with your order details and photos — divineleelacreation@gmail.com or +91 78776 63281.
  2. Provide documentation: Include order number, delivery date, and clear photos/videos showing the issue (if applicable).
  3. Get approval: Our team will review and respond within 24–48 hours with an approval, next steps, and return instructions.
  4. Return shipment or pickup: For approved returns we will arrange pickup where available. If the customer returns the item, please use a trackable, insured courier service and keep the proof of shipment.
  5. Inspection: We inspect returned items (typical inspection time: 2–4 business days).
  6. Resolution: After inspection we will issue a refund, replacement, exchange, or store credit according to this policy.

6. Refunds — Method & Timelines

Refunds, if approved, will be processed to the original payment method. Typical timelines:

  • Refund initiation: within 3–5 business days after inspection approval.
  • Time for funds to reflect in customer accounts varies by payment method — UPI/wallets (24–72 hours), banks/cards (5–14 business days).
  • Cash on Delivery (COD) refunds will be processed via bank transfer or store credit and require customer bank details.

Shipping charges: If the return is due to our error (damage/defect/wrong item), DLC FURNITURE covers return/shipping costs. If the return is due to customer preference (change of mind), return shipping may be deducted from the refund or charged separately.

7. Cancellation Policy

Before dispatch: Orders can be cancelled within 24 hours of order confirmation for a full refund.
After dispatch: Cancellation is not permitted; you may request a return after delivery (terms apply).

Custom orders: Custom or made-to-order items cannot be cancelled once production commences. Cancellations before production may incur a fee.

8. Exchange Policy

Exchanges are offered for defective, damaged, or incorrectly shipped items. Exchanges are subject to product availability. If the replacement item is unavailable, we will process a refund or provide store credit.

9. Customer Responsibilities

  • Keep the product unused and retain original packing until the return is approved.
  • Provide accurate photos, videos, and order documentation when filing a claim.
  • If returning the item yourself, use a secure, trackable courier and insure the shipment — DLC FURNITURE is not responsible for returns lost or damaged in transit by the customer.

10. Special Cases & Sale Items

Sale, clearance, and promotional items may have different return rules noted on the product page. Special-order or bespoke items are not eligible for standard returns unless there is a confirmed defect or transit damage.

11. Contact Information

Email divineleelacreation@gmail.com
Phone / WhatsApp +91 78776 63281

Working hours: 10:00 AM – 7:00 PM (Mon–Sat). We aim to respond to all return or refund requests within 24–48 hours during working days.

12. Policy Changes

DLC FURNITURE reserves the right to update this policy at any time; the “Last updated” date at the top will reflect the most recent revision. Customers are encouraged to review the policy each time they make a purchase.